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Texas State University Seal
 

Expires: 10-17
*Extended*

Product Return/Refund/Replacement Form

Your Name*
Order Number*
Phone Number*
E-Mail Address*
Customer Service Rep (if any)
  * = Required Entry
What do you need help with? Items are missing from your order shipment.
Items arrived damaged.
Items arrived with incorrect information.

Before you fill out the information below, please read:
  1. Missing envelopes? We normally send a few extra announcements for keepsakes, and these announcements do not come with envelopes.
  2. Did you also order a frame with your package? If so, please take the time to unwrap your frame completely and check for the items.
What products do you need resent? Personalized Graduation Announcements
Envelopes
Return Address Labels
Envelope Seals
Certificates of Appreciation
Personal Note Cards
Thank You Cards
Diploma Frames
Other
Personalized Graduation Announcements How many Personalized Graduation Announcements do you need replaced?

Qty:
  Please detail why your announcements need to be replaced:
Announcement Envelopes How many of what types of Envelopes do you need replaced?

Qty: Inner Standard/Regular (Medium)
Qty: Outer Standard/Regular (Largest)
Qty: Inner Foil-lined (Medium)
Qty: Inner Foil-lined (Largest)
Qty: Thank You Card Envelopes(Smallest)
  Please detail why your envelopes above need to be replaced:
Return Address Labels How many Return Address Labels do you need replaced?

Qty:
  Please detail why your Return Address Labels need to be replaced:
Envelope Seals How many Envelope Seals do you need replaced?

Qty:
  Please detail why your Envelope Seals need to be replaced:
Certificates of Appreciation If Your Certificates are Missing:
  1. Have you checked the bottom of your box? Please remove everything from your box. The Certificate is normally placed in a brown paper bag to help protect it. This bag is typically placed on the very bottom of your box when it is shipped.
  2. Did you also order a frame with your package? If so, please take the time to unwrap your frame and check the backing for the brown bag containing the Certificate.
If you still cannot find your certificate(s), or your certificate(s) are damaged or incorrrect, please fill out the fields below.
Certificate 1 Name:
Reason:
Certificate 2 Name:
Reason:
Certificate 3 Name:
Reason:
Certificate 4 Name:
Reason:
Certificate 5 Name:
Reason:
Personal Note Cards How many Personal Note Cards do you need replaced?

Qty:
  Please detail why your Personal Note Cards need to be replaced:
Thank You Cards How many Thank You Cards do you need replaced?

Qty:
  Please detail why your Thank You Cards need to be replaced:
Diploma Frames How many Diploma Frames do you need replaced?

Qty:
  Frame needs replacement
Matting needs replacement
Entire Frame assembly needs replacement
  Please detail why your Diploma Frames need to be replaced:
Other Product How many of this item need replaced?

Qty:
  Please detail the item and why it needs to be replaced:
Special
Instructions?		 Give us any other feedback we need to know about your order:
 
  

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