Signature Order Policy
Signature Announcements Inc. Ordering Policies and Terms
Use the links below to jump to a specific section.
· ORDER POLICY
· SHIPPING PROCEDURE
· NON-PAYMENT POLICY
· RETURNS AND REFUNDS POLICY
· LICENSING & ROYALTIES
· ANNOUNCEMENT QUALITY
· CORRECTING PERSONAL INFORMATION ON FILE
· HOW TO CONTACT US
Order Policy
All orders are shipped via United Parcel Service. Orders containing a P.O. Box will be shipped via Priority Mail, and may experience delays. If ordering a Diploma Frame, a physical address is required. (A Physical Address is preferred for insurance of your package)
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Shipping Procedures
Most orders ship from our warehouse within 4-10 business days (Please exclude weekends and holidays). There is no guaranteed delivery date for Standard shipping. Rush orders are guaranteed to be delivered in the allotted time, according to the Rush option chosen. Rush orders must be paid for and complete to insure delivery date.
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Non-Payment Policy
All orders that are delinquent for 30 days - Signature Announcements, Inc will take further action, as well as turning over all unpaid balances to the three major credit bureaus and/or the State Attorney for further review. Additional fees will be assessed, including non-sufficient funds, and late fees. For all non-sufficient funds/bad checks/invalid account information, Signature Announcements, Inc will charge a service fee of $25.00, if the face value does not exceed $50.00; $30.00, if the face value exceeds $50.00 but does not exceed $300.00; $40.00, if the face value exceeds $300.00, or 5% of the face amount of the check, whichever is greater.
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Returns and Refunds Policy
Personalized merchandise can only be returned and refunded if a defect is found. If Signature Announcements, Inc. is at fault (Printing error, etc.); the merchandise will be replaced at no cost to the customer. If an order has to be reprinted due to customer error, there will be a nominal reprint fee, and in most cases shipped out within 48 hours. Orders that are returned must be authorized and returned within 15 days of receipt. In some instances, we will accept returns and issue a 50% refund. Shipping charges are non-refundable. Depending upon the reason for returning a frame, a restocking fee may be applied to your account.
• Please complete all information. Signature Announcements, Inc is not responsible for delays due to incomplete orders.
• Signature Announcements, Inc is not responsible for errors due to incomplete orders.
• Please confirm date, time and location of graduation before placing an order.
Licensing & Royalties
Signature Announcements pays royalties on all announcements and products bearing your school logos that are licensed by your school, if your school has a licensing program. Signature Announcements works with many licensing organization and universities directly to ensure that all products bearing your school logos are licensed and approved by your school. Signature Announcements has attempted to contact each university we sell items bearing school logos to find out if they have a licensing program. If you find that any of our products are not licensed properly, please let us know so we can address it immediately.
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Announcement Quality
Signature Announcements, Inc. uses 80lb Linen Cover stock to insure the beauty and quality of our announcements.
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Correcting Personal Information On File
If you need to change any personal information we have on file, please contact us by e-mail at CustomerService@signaturea.com. Your identity must be verified by us before corrections can be made.
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How To Contact Us
Please feel free to direct any further questions or concerns to: CustomerService@SignatureA.com.
Additional information can be found on our Contact page.
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