After Ordering Please read

After Ordering Questions

1. What are Shipping Methods/How Long?
2. Etiquette and How to Put Your Order Together
3. Where is my Certificate(s) of Appreciation?
4. What if I need to make a change to my order?
5. What if I need to add something to my order?
6. What if I am missing something in my order?
7. How do I track or find the status of my order?
8. What if I would like to return merchandise?
9. What if I would like to cancel my order?
10. What if my merchandise is damaged?

After Ordering Answers

What are Shipping Methods/How Long?

• Standard shipping takes approximately 2-3 weeks. There is no guaranteed delivery date.
• Order a Rush to Guarantee Faster Delivery

10-business day RUSH – ADD $15.00 ($23.99) (Receive your Order within 10 business days from the date your order is placed)
7-business day RUSH - ADD $20.00 ($28.99) (Receive your Order within 7 business days from the date your order is placed)
5-business day RUSH - ADD $30.00 ($38.99) (Receive your Order within 5 business days from the date your order is placed)
4-business day RUSH - ADD $40.00 ($48.99) (Receive your Order within 4 business days from the date your order is placed)
NOTE: All orders placed after 2PM must add 24 hours to the delivery time.

Etiquette and How to Put Your Order Together

• Graduation AnnouncementsInvitations
  • Most schools limit the number of visitors a student may invite to commencement.
  • Remember these are not Graduation Invitations, but Announcements. Send announcements to family, friends, and professional Acquaintances
  • Announcements are intended to spread the good news of your graduation accomplishment. You may write "No gifts, please" at the bottom if you wish to dispel the notion of any obligation for gift giving.
  • Remember that gifts received can help you get on your feet after graduation, and help pay for expenses associated with moving to a new job.
• Envelopes (It is Socially Correct to use an Inner and Outer Envelope)
  • The outer envelope, slightly larger, is the mailing envelope. It should be hand-addressed as legibly as you can with black or blue ink. Avoid using abbreviations in the mailing address:

Mrs. July C. Smith
400 Hickory Street
Pittsburgh, PA 21742

• The inner envelope, slightly smaller, holds the announcement. Address it informally:
  Grandmother

Aunt Cindy and Uncle Frank

• Return Address Labels help make the outer envelope appear to be printed; they also save you the time of having to hand-address all of the envelopes.
• Proper Announcement Insertion
  • Place tissue over the printed text on the inside of the announcement.
  • If you ordered Personal Note Cards to let people know of a special pinning ceremony or celebration, place these on top of the announcement text.
  • Place announcement in smaller envelope, folded edge inserted first, with the announcement front facing the flap. You may fasten the flap using a foil etiquette seal, or leave it un-tucked.
  • Insert the inner envelope into the mailing envelope with its flap facing the mailing address side.
• Sending Thanks
  • Signature Announcements Optional Thank You Notes have the traditional school logo on the front flap.
  • A short note of thanks, written by hand, must go to everyone who has sent a gift.
  • This note should acknowledge the gift and should be sent as promptly as possible:

Contact Us

Where is my Certificate(s) of Appreciation?

• The Certificate(s) of Appreciation is packaged in a brown paper bag and located at the bottom of your package.  It is important to check the bottom of the box, as the brown paper bag actually mimics the bottom of the package and is hard to detect at times. Or, if you ordered a Professional package, please check the back of your free certificate frame for the brown packaging.
  

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What if I need to make a change to my order?

• If there are any errors or changes regarding the information for your Graduation Announcement order, there are certain time restraints for changes. If you have placed a Rush on your order, you have 2 business hours to make any changes or additions to the order.  If you’ve ordered Standard Delivery, you have a slightly larger time-frame (appx. 12-24 hours) to make changes or additions to your order.  We cannot guarantee a time-frame to make changes to Standard Delivery orders, and are not responsible for orders placed online with incorrect information. Changes made after the order has been printed may incur a fee. To make changes to your order, you can log on to our website, and on the “Help” page, you may access the appropriate link labeled “Do you need to make a change to an order you already completed”.  You may also contact customer service and request your change.
  

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What if I need to add something to my order?

• If you need to add product items pertaining to your Graduation Announcement or Memorabilia order, there are certain time restraints for additions, in order for you to receive the additions in the same package. If you have placed a Rush on your order, you have 2 business hours to apply additions to the order.  If you’ve ordered Standard Delivery, you have a slightly larger time-frame (appx. 12-24 hours) to apply additions to your order.  Additions made after the order has been processed may incur an additional shipping fee. We cannot guarantee a time-frame for additions to Standard Delivery orders, and are not responsible for any additional shipping charges added after the order has been processed. To add items to your order, you can log on to our website, and on the “Help” page, you may access the appropriate link labeled “Would you like to order additional announcements or other products”.  You may also contact customer service and request your addition.

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What if I am missing something in my order? What if something is damaged?

• To report items missing or damaged in your order, you can log on to our website, and on the “Help” page, you may access the appropriate link labeled “Do you need products replaced due to shipping or error”.  You may also contact customer service with your request in detail, along with your order number, to research the Missing/Damaged Item(s).  Customer Service will immediately respond within 2 - 24 working hours or less.

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How do I track or find the status of my order?

• Normally, once your package has shipped to a physical address (PO Boxes do not apply), an email with your tracking information is sent to the email address provided during the time of your order placement (if one is provided). You may soon also log on to our website, and on the “Find My Order” page, you may access the appropriate section under “Track My Order”, then enter your Order ID/Number and e-mail address you used to place the order (this feature is currently being updated and may not be functional at this time). You may also contact customer service along with your order number, and request this information by visiting our Help section, and click on the link labeled "Check the status of an order already placed".

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What if I would like to return merchandise?

• Personalized merchandise can only be returned and refunded if a defect is found. If Signature Announcements, Inc. is at fault (Printing error, etc.); the merchandise will be replaced at no cost to the customer. If an order has to be reprinted due to customer error, there will be a nominal reprint fee, and in most cases shipped out within 24-48 hours. Orders that are returned must be authorized and returned within 14 days of receipt. In some instances, we will accept returns and issue a 50% refund. Shipping charges are non-refundable. Please note, there is a $20.00 restocking fee for all Diploma Frame returns (some instances do not apply). You may review additional information regarding returns by logging onto our website and under the “Help” section; you may access the appropriate "category" link labeled “Signature Order Policy”.  You may also contact customer service along with your order number, and request this information by visiting our Help section.

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What if I would like to cancel my order?

• Due to time constraints, we ask that you contact Customer Service within 2 business hours of placing your order to cancel. If you request to cancel your order after 2 business hours, you may incur a fee.  In some cases, your order may have already shipped, and you will need to return the merchandise, or one of our customer care representatives may have other options for you. Please keep in mind that shipping and personalized items are non-refundable.

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What if my merchandise is damaged?

• Please set the damaged items aside, along with the packaging, and immediately contact customer service. You may log on to our website, and on the “Help” page, you may access the appropriate link labeled “Do you need products replaced due to shipping or error”. You may also contact customer service with your order number, and request this assistance by visiting our Help section.

Peak hours of operation: 8:00 a.m. - 8:00 p.m. est. (February - April / October - November)

Seasonal hours of operation: 10:00 a.m. - 4:00 p.m. est.